Shipping and Delivery
Shipping Policy
Each of our bags carries not just embroidery and stories, but also the care of safe shipping. As soon as your order is confirmed, our hands prepare the journey: we pack it with love and dispatch it with care.
Your order will be shipped within 7 business days. Once posted, you will receive a tracking code to follow your bag’s journey until it’s in your arms.
Our wish is for every bag to find its place in the world.
If you need assistance or have questions, reach out to us at +55 31 98277 8469, or email us at [email protected].
We’re here to listen.
Return Policy
If, for any reason, you’d like to exchange or return your bag, please let us know within 7 days of receiving it. Bags must be returned to us without signs of use so they can continue to bring joy to other hands.
Our wish is for every bag to find its place in the world.
If you need assistance or have questions, reach out to us at +55 31 98277 8469, or email us at [email protected].
We’re here to listen.